产品支持Product support
登录、梦境记录、资产工具或移动端使用问题。Questions about sign-in, dream capture, asset tools, or mobile use.
先查看下面的常见问题。仍然需要协助时,请说明你使用的是眠屿还是资产星图,不必发送密码或私人记录原文。Start with the questions below. If you still need help, tell us whether you use Dream Isle or Asset Atlas. You do not need to send your password or private records.
网站运营主体:Website operator: 星穹咨询有限公司
联系邮箱:Contact: 515970191@qq.com
梦廊无需登录,投稿和评论审核后公开。你可以在梦廊的“管理我的投稿”中查看状态或撤回内容;无法自助处理时,请邮件提供投稿编号或公开页面链接和请求类型,不必再次发送梦境原文。No sign-in is needed for the gallery. Posts and comments appear after review. Use Manage my submissions to check status or withdraw content. If you need help, email the submission ID or public page link and your request type; do not resend the dream text.
目前提供人工找回协助,不是自动邮件重置。请发送账户名、使用的产品和问题描述至下方邮箱;核验账户归属后再处理。不要发送旧密码、新密码或验证码。Recovery is currently assisted by a person, not an automatic email reset. Email your username, product, and a description of the issue. Account ownership must be verified before recovery. Never send old or new passwords or verification codes.
申请账户找回协助Request account recovery help先确认产品入口和账户名是否与以前一致。安全更新后可能需要重新登录,退出登录不等于记录被删除。可以先记录文字,再登录保存私人档案;此前的游客记录仍需在原会话完成认领或导出,有困难请联系支持核查。请勿为了找回记录反复新建账户。Check that you opened the same product and signed in with the same username. Security updates may require a new sign-in; being signed out does not mean records were deleted. You can write first and sign in afterward to save a private record. Earlier guest records still need to be claimed or exported in the original session; contact support for help. Creating additional accounts will not recover earlier records.
眠屿可在自己的档案中回看和导出记录;资产星图可查询已保存的分析历史。较早的金融记录可能只有汇总,不能还原成当时未保存的完整持仓。Review and export your own dream archive in Dream Isle, or open saved analysis history in Asset Atlas. Older financial history may contain totals only and cannot reconstruct portfolio details that were never saved.
检查浏览器的麦克风权限;仍然失败时,先用文字记录,或使用页面提供的音频上传入口。点击封存后,请等到保存成功提示。没有成功提示时先复制文字,不要立即关掉页面。Check your browser’s microphone permission. If recording still fails, use text or the audio upload option on the record page. After saving, wait for a success message. If none appears, copy your text before closing the page.
反馈故障时,请提供手机型号、浏览器名称、发生时间和错误提示。截图请遮挡账号及私人内容。For troubleshooting, share your phone model, browser, time, and error message. Hide account details and private content in screenshots.
不要在首封邮件中发送密码、验证码、身份证件、完整梦境内容或未经遮挡的金融账户截图。我们会在确有必要时说明安全的补充方式。Do not include passwords, verification codes, identity documents, full dream content, or unredacted financial screenshots in your first email. If more is genuinely needed, we will explain a safer way to provide it.